Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Checkout

All the items that you have in your shopping cart appear in your order during checkout. If you do
not want to order all the items, simply edit your shopping bag before clicking “Checkout.” When you click “Place Order” you are automatically transferred over to the PayPal interface to pay for your order. Your order will not be placed and your PayPal account/credit card will not be charged if you do not click “Place Order”. If you have any changes to your order it must be posted before our end of the week deadline to insure proper packing of your box.  You can also email us if you have a special instruction Kulacountryfarms@hawaii.rr.com.  If a product is sold out and substitution item is not chosen when placing your orde,r we will choose an item of equal or greater value and include it in your box.

Canceling an Order
If you would like to cancel or change an order that you’ve just placed, please email kulacountryfarms@hawaii.rr.com. as soon as possible. We’ll do everything we can to accommodate your request, however; items that have already been packed cannot be cancelled.

Methods of Payment
Kula Country Farms accepts the following credit cards through PayPal: Visa MasterCard Discover AMEX  or you may opt to use your PayPal account.  (Please note that our farm stands only accept Visa and MasterCard and PayPal is used to process online sales only.)

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

Shipping and Delivery
All of Kula Country Farms’ Shipping Rates are calculated through a Fedex interface and based on weight.  We cannot ship any fresh fruit to the continental US because of agriculture laws.  We can however, ship our Kula Onions and our jams and syrups,next day FedEx (Standard Overnight) shipping.  Saturday delivery is not offered on our site, but if requested, we can accomodate for an extra $10.00.

Our gift boxes are made to order and require 72 hours advance notice so that we may provide the highest quality fruits and vegetables.  Please remember orders placed on weekends or holidays will be sent out within 3 business days.

Please note the following shipping rules:

  • Kula Country Farms currently cannot ship to P.O. boxes
  • Business days are Monday through Friday, excluding holidays determined by carriers
  • Deliveries available on business days only.

Local Delivery (Island of Maui Only)
We currenlty offer the option of local delivery for customers in the Kahului/Wailuku/Upcountry area for all of our fresh produce boxes.  This option is available to local customers or gift recipients only. You may choose from the following locations where you will be picking up your box and then you need to enter your choice in the special instructions box on the checkout page. We have the right to designate the delivery day and drop off area for you box, based on your area and your company, church, or school.  We reserve the right to refuse delivery to anyone, any place or time for any reason.

Produce Farm Stand: Kula – Kula Hwy, just past mile marker 13, Across from Rice Park


Maui Box Order Pickup Locations: Maui YMCA, Maui County Building…


Kula Country Farms charges sales tax for merchandise ordered on this web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Tax is based on the tax rates for your taxing jurisdiction (derived from the ship-to address being used for your order).

Please note:  Prices are shown in U.S. dollars only.  Currently, we do not ship or bill orders internationally, including Canada and we unable to ship our fresh produce box orders to the Mainland.


Return Policy

Kula Country Farms offers refunds or exchanges to products that are unopened and in sellable condition.

If any shipment of fruit/vegetable baskets is damaged for any reason, we will replace or refund the entire basket including any shipping costs.  Often times, the basket is damaged due to the shipping carrier or weather related damages, however, we will assume full responsibility in any case.

No returns will be accepted after 30 days.  Returns or exchanges for products other than boxeswill only be accepted after 30 days.  Returns or exchanges for products other than boxes will only be accepted by first calling Kula Country Farms and receiving a Return Authorization Number.

Afterwards, mail your purchase and receipt to:

Kula Country Farms

375 Koheo Rd., Kula, Hawaii  96790

Note:  10% restocking fee may be assessed to returns (other than defects and order mistakes).  We will not refund any postage for returned packages.  (other than for defects and order mistakes).

Please be sure to read our policies before ordering your box.

Our deliveries are made weekly and there is no commitment .